Don't worry, we got you.
How do I obtain my username and password?
Your username is the e-mail address that you sign-up with us previously. Kindly follow the steps below to obtain your password:
How do I view the on-demand videos?
How do I login for the sessions?
You will have to book the sessions either from the website or from the TAVW application that you can download from your phone.
How do I update my billing information?
How do I cancel my membership?
Kindly write in to email@example.com before your next billing date and we will proceed with cancelling your membership with us.
Our business operates from Tuesday - Friday, 10 am - 6.30 pm but you may write in to us on Facebook page for quick assistance.
How do I cancel my session as I unable to make it?
Note: If you do not see the option to cancel, you will need to contact the business to cancel the appointment.
I waited for quite a while. Why am I still not receiving the verification email in my inbox?
I am a non-member, how do I book for drop-in classes?
You will first have to create a Mindbody account by visiting this webpage.
How do I login for my book sessions?
You will receive an e-mail that contains the workout link 30 minutes before the session starts.
I have book the wrong session, how do I cancel and receive my refund?
Note: If you do not see the option to cancel, you will need to contact us at firstname.lastname@example.org or Facebook page to cancel the appointment.